We want you to be thrilled with your Brynn Capella Handbag and Accessories purchase! If, for any reason, you are not completely satisfied, we accept returns/exchanges on unused full-priced merchandise in resalable condition back to us within 14 days of shipment date. Returned merchandise will be charged a $10 processing fee and must include vendor packaging and tags, and be in the same condition as when it was received. If item was shipped out on a free shipping promotion, the applicable shipping fees will be deducted from the refund.
TO INITIATE THE RETURN/EXCHANGE PROCESS
You MUST obtain a Return Merchandise Authorization# by emailing us at firstname.lastname@example.org with the following information: someone will be in contact with you soon.
a. Your Name
b. Order Number
c. Indicate if the item(s) are RETURN, EXCHANGE or REPAIR
d. Phone Number you can be reached at
e. Mailing & Billing addresses
f. Email address
g. Reason for Return
After receiving you RMA#, please package the item in a secure enclosure. Be sure to get a TRACKING NUMBER with your package! We cannot issue you a credit if your package is lost in transit. Shipping cost will not be refunded.
(note: Brynn Capella Inc is not responsible for lost packages)
If all the above required conditions are met and processed, a refund will be issued in 7-10 business days. All packages will be refused if an approved RMA # is not on the box, the allotted return time has past, and/or the item was purchased on sale or using a promotional code. Refunds will be credited to the original form of payment.
If you want to exchange your item for another color or size, the exchanged item is shipped FREE of charge with original purchase of regular priced items (free exchange shipping once per original purchase). We do not charge the $10 processing fee on exchanges. Please allow 1-2 weeks for receipt and processing of your exchange. If you have any questions, please feel free to contact us anytime.
*All sale/discounted merchandise is FINAL. No returns or exchanges.