Frequently Asked Questions

Q. Can I still order an item that is no longer online?
A. Maybe, please ask!

Q. Do you offer Gift Certificates?
A. YES!!! Click on the link below titled "Gift Certificates". If you don't see the amount you are interested in, please let us know.

Q. What is your return policy?
A. Click here for more details.

Q. How do I care for my bag?
A. See Care Instructions.

Brynn Capella designs are made of beautiful Italian leather, lambskin and decorator fabric. Grain and slight differences of color are characteristics of the leather. The leather is natural, untreated (with exceptions), and can spot and sometimes lose color. Particular care is recommended for metallic based leathers because contact with lacquer, perfume, and anything containing alcohol and derivatives can cause damage. As with all quality leather they should be treated with a weatherproof protection and care.

Q. How should I store my handbag when not in use?

The way that you store your handbag is important. Keep your handbag stuffed as this will help to maintain it's shape. Also leather handbags should not be stored in plastic bags or other nonporous covers because this will encourage the growth of mildew and bacteria which will end up ruining the leather. Instead, you want to keep your leather handbag stored in a dry environment, away from dust, dirt and moisture.

Q. Do I need to have PayPal to purchase from this site?
A. No, you are not required to have a PayPal account to purchase from this site. Although, if you already have a PayPal account you may use it.

Q. What forms of payment do you accept?
A. We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal or feel free to call in your order (only American Express is not accepted over the phone).

Q. How secure is this site?
A. This site currently uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

AVAILABILITY

In stock merchandise is processed and shipped within 2 - 7 business days, unless noted otherwise.

All designs are handcrafted in the USA. Our collections are made locally by fine craftsmen in Chicago, IL. To provide this level of craftsmanship, please know that each original design is still made in small quantities...you will NOT be buying one of a thousand made overseas!

SHIPPING POLICY

We mainly ship using USPS Priority Mail to destinations within the United States. Priority Mail shipments should reach you within 2-3 business days after order is shipped. Some larger packages may be sent via UPS Ground and should still arrive within 3-5 business days.

Shipping rates for the Continental US are as follows:
(Please note that shipping rates are based on regular price of item)

$ 6.95 for orders between $0.01 - $38.99
$ 10.95 for orders between $39.00 - $136.49
$ 14.95 for orders between $136.50 - $217.49
$ 17.95 for orders between $217.50 - $270.49
$ 20.95 for orders over $270.50

IF YOU are ordering bags at different sale prices, feel free to call us and we can assign the proper shipping value to your order.

If you require expedited shipping, or would like to ship outside the continental US, please contact us for shipping rates and to make arrangements.

SALES TAX

Brynn Capella Inc. collects sales tax on all orders shipped within the state of Illinois (10.25%).

ORDERING

Brynn Capella Handbags and Accessories uses PayPal to process orders. PayPal allows you to pay for your purchases with any major credit card or through your checking account on their secure server network.

If you would like to pay by check or money order, please email us to make arrangements.

PRIVACY

Brynn Capella Handbags and Accessories respects your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, traded, rented, or otherwise transmitted to a third party period. PayPal also takes your security and privacy very seriously. Please read their policies, as they are a separately maintained site.